Privacy Policy

At Healing Journey, we respect and value your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website and engage with our services. By using our website, you consent to the practices described in this policy.

1. Information We Collect
We collect personal information that you provide to us when you use our website and services, including:

• Personal Details: Name, email address, phone number, and any other details you provide when booking a session or contacting us.
• Health and Well-being Information: Any details related to your mental health or well-being that you provide during consultations or as part of our services.
• Usage Information: Information about your use of our website, such as IP address, browser type, device information, and usage patterns.

2. How We Use Your Information
The information we collect is used for the following purposes:

• To provide and personalize our services to meet your needs.
• To communicate with you, including responding to inquiries, confirming appointments, and sending updates related to our services.
• To improve our website and services, ensuring that they are tailored to your preferences.
• To comply with legal or regulatory requirements.

3. How We Protect Your Information
We are committed to protecting your personal information and take reasonable precautions to safeguard it. We use appropriate technical and organizational measures to secure your data against unauthorized access, loss, or misuse.

However, please note that no data transmission over the internet is completely secure, and we cannot guarantee the absolute security of your information.

4. Sharing Your Information
We do not sell, rent, or lease your personal information to third parties. We may share your information in the following circumstances:

• With Service Providers: We may share your information with trusted third-party service providers who help us operate our website or provide services (e.g., payment processors, booking systems).
• Legal Requirements: We may disclose your information if required by law or to protect our rights, comply with a legal obligation, or respond to a legal request.

5. Your Rights and Choices
You have the right to:

• Access the personal information we hold about you and request corrections if necessary.
• Request Deletion of your personal data, subject to certain legal and contractual restrictions.
• Opt-Out of marketing communications by clicking the unsubscribe link in emails or contacting us directly.
• To exercise these rights or if you have any concerns about your data, please contact us at the contact details provided below.

6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us understand how visitors use our website and allow us to personalize content for you. You can manage cookie preferences through your browser settings.

7. Third-Party Links
Our website may contain links to third-party websites. These sites are not covered by this Privacy Policy, and we encourage you to review their privacy policies before providing any personal information.

8. Children’s Privacy
Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe that we have inadvertently collected information from a child, please contact us so we can take appropriate action.

9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last Updated” date will be revised accordingly. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

10. Contact Us
If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:
Email: sonja@healingjourneytherapy.com.au